All orders are processed & dispatched within 48 hours of being received (2 business days) During busy times there may be delays.
ALL ORDERS ARE THEN SENT FIRST CLASS VIA ROYAL MAIL delivery times are:
UK: 2-3 working days
Ireland: 3-7 working days
Europe: 5-10 working days
USA and Canada: 14working days
Australia: 14 working days
Rest of the world: 14 working days
UNTRACKED P&P Fees
Orders over £20 within the UK will have free P&P, orders under £20 P&P is £2.99
Orders over £60 outside the UK will have free P&P, orders under £60 P&P is £4.99
TRACKED P&P Fees
UK TRACKED MAIL £6.99
OUTSIDE THE UK TRACKED MAIL £16.99
Please note that postage does not appear at checkout as this is calculated via the shipping address provided.
All orders will be sent to the address provided at checkout. T LASHES are not liable for addresses provided incorrectly. If purchasing with paypal please check your address is updated.
Royal Mail states all items will not be declared lost until 28 working days from the expected delivery date. Please do not contact us before this time as we are not able to file a lost/missing parcel until this time has passed.
Please note all lashes are handmade with love & care, not two lashes are the exact same, so please bear in mind that each pair may appear slightly different to the other. Please note that this is not a fault with the lash.
In the rare occasion that you have received a damaged/faulty item during transit, please contact us via the contact us page, stating you order reference number. If you receive a faulty/damaged item you must notify us within 7 days. This does not included damaged packaging only items.
Once we have received the items back & are satisfied that the items have not been used or taken out of their packaging a full refund will be given and can take up to 10 working days to appear into your account.
When contacting us you must provide your order reference number in order for us to help you with your inquiry