FREE UK DELIVERY ON ORDERS £30 OR OVER *WORLDWIDE SHIPPING*

SHIPPING AND PROCESSING TIME

All orders are processed & dispatched within 48 hours of being received (2 business days) During busy times there can be delays. 


ALL ORDERS ARE THEN SENT FIRST CLASS VIA ROYAL MAIL delivery times are:


UK: 2-3 working days

Ireland: 3-7 working days

Europe: 5-10 working days

USA and Canada: 14working days

Australia: 14 working days

Rest of the world: 14 working days

 

UNTRACKED P&P Fees


Orders over £30 within the UK will have free P&P, orders under £30 P&P is £2.99

 Orders over £60 outside the UK will have free P&P, orders under £60 P&P is £4.99


TRACKED P&P Fees


UK TRACKED MAIL £6.99

OUTSIDE THE UK TRACKED MAIL £16.99


Please note that postage does not always appear at checkout as this is calculated via the shipping address provided.


All orders will be sent to the address provided at checkout. T LASHES are not liable for addresses provided incorrectly. If purchasing with paypal please check your address is updated.

EXCHANGE/CREDIT NOTE

If you require an exchange/credit note for your jewels please contact us through our Contact page stating your order number, full name and reason for an exchange/credit note. Alternatively email us at contact@tlashes.co.uk. Please read our exchange/ credit note policy below and note requests must be within 10 days of receiving your order. Refunds are processed excluding the shipping costs.


EXCHANGE 

 If you would like to exchange your jewels please contact us via the contact us page stating the item and size you require along with your order reference no. The delivery fee for the new exchange item must be paid via PayPal (PayPal details will need to be given upon request) UK Customers: £2.99 charge, or £6.99 for tracked delivery. International Customers: £4.99 or £16.99 tracked. Please note that returning an item exchange is at the customer’s expense. Due to hygiene reason we do not accept exchanges/credit notes or refunds on our lashes or earrings. 


CREDIT NOTE 

If you would like to receive a credit note for your jewels due to us not having the required size then, please contact us via the contact us page stating your order reference no. The delivery fee for the new exchange item must be paid via PayPal (PayPal details will need to be given upon request) UK Customers: £2.99 charge, or £6.99 for tracked delivery. International Customers: £4.99 or £16.99 tracked. Please note that returning an item exchange is at the customer’s expense.  Due to hygiene reason we do not accept exchanges/credit notes or refunds on our lashes or earrings. 

LOST/MISSING PARCEL 


Royal Mail states all items will not be declared lost till 28 working days have passed, please do not contact us before this time has passed.

Please note all lashes are handmade with love & care, not two lashes are the exact same, so please bear in mind that each pair may appear slightly different to the other. Please note that this is not a fault with the lash.

DAMAGED/FAULTY ITEMS


In the rare occasion that you have received a damaged/faulty item please contact us via the contact us page stating you order reference number. If you receive a faulty/damaged item you must notify us within 7 days. This does not included damaged packaging only items.


Once we have received the items back & are satisfied that the items have not been used or taken out of their packaging a full refund will be given and can take up to 10 working days to appear into your account.
T LASHES are not responsible for the return postage cost.

When contacting us you MUST provide your order reference number in order for us to help you with your inquiry