Shipping & Refunds

 Shipping and Processing Time

 

All orders are processed & dispatched within 48 hours of being received (2 business days) During busy times there can be delays. 

  

ALL ORDERS ARE THEN SENT FIRST CLASS VIA ROYAL MAIL delivery times are:


UK: 2-3 working days

Ireland: 3-7 working days

Europe: 5-10 working days

USA and Canada: 14working days

Australia: 14 working days

Rest of the world: 14 working days

 
UNTRACKED P&P Fees


Orders over £30 within the UK will have free P&P, orders under £30 P&P is £2.99

 
Orders over £60 outside the UK will have free P&P, orders under £60 P&P is £4.99


TRACKED P&P Fees


UK TRACKED MAIL £6.99


OUTSIDE THE UK TRACKED MAIL £16.99


Please note that postage does not always appear at checkout as this is calculated via the shipping address provided.

 

All orders will be sent to the address provided at checkout. T LASHES are not liable for addresses provided incorrectly. If purchasing with paypal please check your address is updated.


When contacting us you MUST provide your order reference number in order for us to help you with your inquiry.  


Lost/Missing Parcel

Royal Mail states all items will not be declared lost till 28 working days have passed, please do not contact us before this time has passed.

  

Returns & Refunds

Due to the nature of our product and for hygiene reasons we DO NOT offer refunds or exchanges for unwanted/change of mind items.

  

Please note all lashes are handmade with love & care, not two lashes are the exact same, so please bear in mind that each pair may appear slightly different to the other. Please note that this is not a fault with the lash.

  

Damaged/Faulty Items 

In the rare occasion that you have received a damaged/faulty item please contact us via the contact us page stating you order reference number. If you receive a faulty/damaged item you must notify us within 7 days. This does not included damaged packaging only items.

 
Once we have received the items back & are satisfied that the items have not been used or taken out of their packaging a full refund will be given and can take up to 10 working days to appear into your account.

 
T LASHES are not responsible for the return postage cost.