Shipping & Refunds

 Shipping and Processing Time


All orders are processed within 48 hours of being received (2 business days)



UK: 2-3 working days

Ireland: 3-7 working days

Europe: 5-10 working days

USA and Canada: 14working days

Australia: 14 working days

Rest of the world: 14 working days

P&P Fees

Orders over £30 within the UK will have free P&P, orders under £30 P&P is £2.99

Orders over £60 outside the UK will have free P&P, orders under £60 P&P is £4.99

Please note that postage does not always appear at checkout as this is calculated via the shipping address provided.

Lost/Missing Parcel

Royal Mail states all items will not be declared lost till 28 working days have passed, please do not contact us before this time has passed.


Returns & Refunds

Due to the nature of our product and for hygiene reasons we DO NOT offer refunds or exchanges for unwanted/change of mind items.


Please note all lashes are handmade with love & care, not two lashes are the exact same, so please bear in mind that each pair may appear slightly different to the other. Please note that this is not a fault with the lash.


Damaged/Faulty Items 

In the rare occasion that you have received a damaged/faulty item please contact us via the contact us page stating you order reference number. If you receive a faulty/damaged item  you must notify us within 7 days.

Once we have received the items back & are satisfied that the items have not been used or taken out of their packaging a full refund will be given and can take up to 10 working days to appear into your account.

T Lashes are not responsible for the return postage cost.